Privacy Policy

Rach Makes & Creates ("we", "us") is committed to protecting your privacy. This policy explains what personal data we collect, why, and how we look after it.

Who we are

Rach Makes & Creates is a handmade fused glass art business based in Northamptonshire. For any data protection queries, contact rach@rachmakesandcreates.co.uk.

What we collect

We may collect:

• Your name, email address, and postal address (for orders, enquiries, or craft fair bookings)
• Payment information, processed securely by our payment provider — we do not store card details
• Details you provide when contacting us, such as commission requests

Why we collect it

We use your data to:

• Process and deliver your order
• Respond to enquiries and commission requests
• Meet our legal and accounting obligations

We do not use your data for marketing unless you have specifically opted in, and we never sell your data to third parties.

How long we keep it

We keep order and customer data for as long as necessary to fulfil orders and meet legal requirements (such as tax records), and no longer.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct or delete it
• Object to how we use it

To exercise any of these rights, contact [your email address].

Complaints

If you have any concerns about how we handle your personal data, please contact us at rach@rachmakesandcreates.co.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 1 month. If you remain unsatisfied, you can complain to the Information Commissioner's Office (ICO) at www.ico.org.uk or 0303 123 1113.